RCN Networks Ltd

Remote Assistance

If you have been asked to provide remote access to your computer by one of our engineers, please follow the instructions below.

If you have not yet reported your issue, please contact us before continuing any further.

Before granting remote access to our support team, please ensure you will not need to use your device for at least 30 minutes. This includes avoiding scheduled meetings, calls, or other tasks during this period. Interrupting a remote session may delay issue resolution.
Use Microsoft Edge to download the support tool.
  1. Download the support tool
    Download

    When the download finishes, double-click the file to launch the support tool. You can find it in your Downloads folder.

  2. Proceed through any prompts

    You will also need to tick the box to accept the TeamViewer licence agreement (EULA and DPA) and continue.

  3. Send your session ID number

    The support tool will display a unique ID; please send this number in your reply to the support engineer's e-mail.

You may see a TeamViewer prompt to confirm the engineer's remote access; you must accept this to allow the connection.
Please DO NOT close the support tool, or the engineer will not be able to connect to your computer.

Need help? Please call